SHIPPING

We ship from Atlanta, Georgia Monday - Friday. Each box is custom made to order! Please allow 1-2 business day processing time for regular orders. Large orders over 12 gifts are subject to additional fulfillment time, up to 3-4 business days.

For bulk or corporate orders, please contact info@chicboxx.com

If you need to upgrade to rush shipping for last-minute thrills, we offer expedited shipping via FedEx. Rates will vary based on the shipping destination; you will be able to view them at checkout.

If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customer is responsible for full shipping rate for expedited options.


If you have questions, special handling instructions or a desired turnaround time for your gift, just contact us and we'll let you know how we can help. 

RETURNS

We put love and care into creating your gift sets and we're committed to doing the same. We carefully pack and ship your gifts to make sure that they arrive in perfect condition. We're certain that your recipients will love their gift, but if something goes wrong in transit or your experience is anything less than stellar from start to finish, we're here to make it right for you and them. Contact us at info@chicboxx.com.

REFUNDS

We will be happy to change or cancel your order and arrange a refund prior to processing your order. Refunds will be credited to the original form of payment within 2 business days. If you purchased a product at full price, and the price is reduced within 7 days of your original date of purchase, we will honor a request for adjustment.

Creating/Sending a gift:

What will my gift look like? I won’t be there to see them open it.
- Glad you asked! All items in the gift box are carefully packaged for a beautiful presentation of your gift.  All boxes are high quality magnetic boxes, and are excellent for re-use.  All items are artfully placed and packaged.  At our discretion, we may wrap fragile items in bubble wrap to protect them from breaking.

How will they know it’s from me? Can I send a card?
- Every gift you send includes a greeting card with your personal message.

Will I still receive tracking information?
- Yes! We always send tracking information to the gift buyer whether or not the recipient's email address has been entered in the Delivery Alert.

Will my recipient know what’s in the gift?
- No way! We won’t spoil the surprise by telling them what’s in the gift.

Can I send gifts to recipients in multiple locations?
- You sure can. Please use our Multiple Shipping Address Checkout to send gifts to different addresses, you must have a registered account to use this feature. For large orders (10+ gifts) shipping to multiple locations, please contact us for assistance.